Bitrix24 CRM features: see the main ones and their advantages

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Having good customer relationship management is essential for every company. Anticipating desires, foreseeing problems and providing the most appropriate and fastest solutions are important points.

But beyond that, a good CRM has many other benefits to offer a business, especially when it is complete and integrated like Bitrix24 CRM.

Continue reading and learn about the main features that Bitrix24 offers your business, understand its advantages and see how it can be the game changer your company needs!

CRM Bitrix24: learn more
Bitrix24 is an online platform that brings together more than 35 tools, including a full-featured CRM.

With this and other features, you can have broad control over your company's sales processes, from the moment of capturing leads to customer service and creating invoices.

Why use Bitrix24 in your company?
As seen above, Bitrix24 has more than 35 tools , which allows you to have a complete software for business.

Through it, it is possible not only to organize the company, but also to increase sales, productivity and collaboration of your team.

What's more, you can customize it according to your business model, which is essential to benefit from a solution that truly meets your company's needs.

Therefore, compared to other CRMs , Bitrix24 is highly efficient and complete, being better than 99% of the options available on the market.

Discover the main features of Bitrix24
Omnichannel service
One of the main features is omnichannel service. By integrating your business's different jordan telemarketing data service channels, you gain a unique and differentiated view of your customers.

Furthermore, this facilitates communication, making it easier and faster regardless of the channel chosen by the customer.

With this feature, the company can solve problems and respond to customer requests in real time, with CRM integration.

Customer management
Another feature is customer management. With Bitrix24 CRM, you can register and cross-reference various pieces of information about your customers.

The platform also allows all interactions to be monitored and managed, allowing, for example, your team to know who entered the website and which emails the leads opened.

Therefore, with these utilities, you can, in a practical and quick way, analyze consumer preferences and behaviors.

Project and Sales Management
Another highlight of the tool is team and sales management.

In other words, with this feature, all workflows can be easily monitored through automation, and you can track the activities of each sales representative.

Customer service made easy
Customer service is also benefited by the features that the tool offers. With it, you can interact with customers through different resources, such as:

VoIP telephony;
Live chats;
Web forms.
In addition, the tool also has Artificial Intelligence for different functions, such as transcribing calls and creating personalized responses and texts, to further improve your customer service.

Understand better what new features and facilities AI has brought to Bitrix24: watch the video we have selected on our YouTube channel!

Omnichannel marketing
Using Bitrix24, not only customer service becomes integrated and omnichannel, but also marketing.

In this sense, the software allows your company to create marketing campaigns, track all metrics and even develop landing pages.