Communication with clients who previously refused services
Posted: Sat Jan 18, 2025 5:38 am
If potential buyers are just one step away from purchasing a product or service, do not hesitate to contact them again by phone to convince them to complete the transaction. Even those who previously refused to buy or cancelled the application after it was completed may change their mind after another conversation.
Let's imagine a situation: a businessman wants to implement a call tracking service. After analyzing the suppliers available on the market, studying the features and principles of this service, he called the manager of one of the companies to get information about the cost of services and the connection process.
The customer was in the final stages of completing the purchase when he suddenly needed to travel abroad for several months. As a result, he decided to decline the manager's offer and did not complete the order.
Since the client continues to chinese singapore b2c cell phone number data inquire about the issue, the manager plans to contact him again in a few months.
For some customers, the moment of the purchase offer may be unfortunate. Therefore, it makes sense to call them back after some time.
It may take a number of interactions and persistence for a manager to get a customer to make a purchase.
Read also!
"9 Types of Customer Loyalty Programs"
Read more
Reminding participants of an upcoming event by mass calling
Companies involved in holding various events - webinars, conferences, master classes - both in real and virtual environments, can effectively use outbound calls. This allows not only to notify interested parties about upcoming events, but also after some time to remind registered participants about the imminent start of the event.
By mass informing by phone, people are less likely to miss or get dates wrong, which helps to increase event attendance, increasing the effectiveness of business events.
Download a free selection of tools for calculating KPIs and increasing marketing metrics
Alexander Kuleshov
Alexander Kuleshov
General Director of Sales Generator LLC
Read more posts on my personal blog:
Over the past 7 years, we have conducted over 23,000 comprehensive website audits and I have learned that all of us as leaders need clear and working algorithms for our marketing and sales.
Today we will share with you 6 of the most valuable documents that we have developed for our clients.
Download for free and implement today:
Step-by-step guide to creating marketing KPIs
Template for calculating KPIs for a marketer
9 Examples of Universal Selling Commercial Proposals
Upgrade your CPs to close more deals
How to make KPI for the sales department so that profits grow by 20% or more?
Step-by-step template for calculating KPIs for OP managers
Checklist of 12 main indicators for website promotion
Find out what metrics are needed to properly optimize your website
40 Services for Working with Blog Content
We have collected the best services for working with content
How to define your target audience without mistakes?
A proven guide to defining a company's target audience
Download the collection for free
pdf 8.3 mb
doc 3.4 mb
Already downloaded
153318
Contacting applicants for an open vacancy
The use of mass calling is not limited to promoting products or services. It can serve as a tool for solving business issues, including recruiting. When candidates respond to a job posting, a manager or a specialized voice assistant conducts a short interview with them to assess their compliance with the requirements. After that, those who are the most suitable candidates receive an invitation to a personal interview.
Let's look at an example: a robot calls candidates who have sent their resumes to check the relevance of their interest in the vacancy. During the conversation, it informs about the working conditions and offers candidates to take a test. Successful completion of the test opens the way to a personal interview with the company's management.
Let's imagine a situation: a businessman wants to implement a call tracking service. After analyzing the suppliers available on the market, studying the features and principles of this service, he called the manager of one of the companies to get information about the cost of services and the connection process.
The customer was in the final stages of completing the purchase when he suddenly needed to travel abroad for several months. As a result, he decided to decline the manager's offer and did not complete the order.
Since the client continues to chinese singapore b2c cell phone number data inquire about the issue, the manager plans to contact him again in a few months.
For some customers, the moment of the purchase offer may be unfortunate. Therefore, it makes sense to call them back after some time.
It may take a number of interactions and persistence for a manager to get a customer to make a purchase.
Read also!
"9 Types of Customer Loyalty Programs"
Read more
Reminding participants of an upcoming event by mass calling
Companies involved in holding various events - webinars, conferences, master classes - both in real and virtual environments, can effectively use outbound calls. This allows not only to notify interested parties about upcoming events, but also after some time to remind registered participants about the imminent start of the event.
By mass informing by phone, people are less likely to miss or get dates wrong, which helps to increase event attendance, increasing the effectiveness of business events.
Download a free selection of tools for calculating KPIs and increasing marketing metrics
Alexander Kuleshov
Alexander Kuleshov
General Director of Sales Generator LLC
Read more posts on my personal blog:
Over the past 7 years, we have conducted over 23,000 comprehensive website audits and I have learned that all of us as leaders need clear and working algorithms for our marketing and sales.
Today we will share with you 6 of the most valuable documents that we have developed for our clients.
Download for free and implement today:
Step-by-step guide to creating marketing KPIs
Template for calculating KPIs for a marketer
9 Examples of Universal Selling Commercial Proposals
Upgrade your CPs to close more deals
How to make KPI for the sales department so that profits grow by 20% or more?
Step-by-step template for calculating KPIs for OP managers
Checklist of 12 main indicators for website promotion
Find out what metrics are needed to properly optimize your website
40 Services for Working with Blog Content
We have collected the best services for working with content
How to define your target audience without mistakes?
A proven guide to defining a company's target audience
Download the collection for free
pdf 8.3 mb
doc 3.4 mb
Already downloaded
153318
Contacting applicants for an open vacancy
The use of mass calling is not limited to promoting products or services. It can serve as a tool for solving business issues, including recruiting. When candidates respond to a job posting, a manager or a specialized voice assistant conducts a short interview with them to assess their compliance with the requirements. After that, those who are the most suitable candidates receive an invitation to a personal interview.
Let's look at an example: a robot calls candidates who have sent their resumes to check the relevance of their interest in the vacancy. During the conversation, it informs about the working conditions and offers candidates to take a test. Successful completion of the test opens the way to a personal interview with the company's management.