Omnichat, easing the loading of customer service
Posted: Sun Jan 19, 2025 9:38 am
A Yuan YUAN effectively uses the Omnichat robot's pre-stored reply function to improve customer service pain points.
Chatbot: Integrate all channels to effectively reduce customer service loading while maintaining high service quality
Ayuan YUAN effectively uses Omnichat's robot module in customer service operations, effectively integrating all customer service communication channels through colleagues, especially during large shopping periods (anniversaries, Mother's Day... etc.) , or when there is a shortage, the preset automatic reply improves the effectiveness of customer service and denmark email list reduces the pressure on customer service from complaints due to shortage. Long-term operation has allowed customer service to gradually get on track, maintaining a high level of service quality through Omnichat, and making the best use of human efficiency.
A Yuan YUAN designs a variety of robot scripts and scenarios, and has accumulated a lot of successful experience in customer service and event operations.
Use the OMO function to connect offline stores, use hand-created aesthetic vision to deeply cultivate and maintain customer base, and create a high click-through rate of 26%
Omnichat's OMO marketing module has been widely praised by retail customers since its launch. It can integrate accounts to communicate with customers in a unified manner while maintaining the flexibility and freedom of use in each branch/counter, effectively deepening local customer stickiness.
Chatbot: Integrate all channels to effectively reduce customer service loading while maintaining high service quality
Ayuan YUAN effectively uses Omnichat's robot module in customer service operations, effectively integrating all customer service communication channels through colleagues, especially during large shopping periods (anniversaries, Mother's Day... etc.) , or when there is a shortage, the preset automatic reply improves the effectiveness of customer service and denmark email list reduces the pressure on customer service from complaints due to shortage. Long-term operation has allowed customer service to gradually get on track, maintaining a high level of service quality through Omnichat, and making the best use of human efficiency.
A Yuan YUAN designs a variety of robot scripts and scenarios, and has accumulated a lot of successful experience in customer service and event operations.
Use the OMO function to connect offline stores, use hand-created aesthetic vision to deeply cultivate and maintain customer base, and create a high click-through rate of 26%
Omnichat's OMO marketing module has been widely praised by retail customers since its launch. It can integrate accounts to communicate with customers in a unified manner while maintaining the flexibility and freedom of use in each branch/counter, effectively deepening local customer stickiness.