Data Medical uses Omnichat site messages

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With data tracking, the value of customer service can be more clearly seen by the management team. Scott added: “Seeing that customer service responses can bring in orders, we can better understand that customer service is not only a cost, but also has sales power. But we will not be particularly Setting performance targets puts pressure on customer service, because we know that customer service sometimes has to spend a lot of effort digesting customers’ negative emotions.”

Seize precious website traffic and achieve a remarketing conversion rate of 10%
Currently, to promote related activities on different product pages, such as: whitening page to promote whitening product activities, and anti-acne page to promote anti-acne product activities.

Dart Medical website marketing application
In addition, Data Medical will also display product combinations suitable for different customer groups based on different visits:

Low number of visits: judged to be a new customer, promote malaysia email list scheduled activities
High number of visits: judged to be old customers, recommend group buying groups, stocking up groups and other products
Dart Medical website marketing settings
Visit the page more than 5 times, vigorously promote group buying combinations, and increase unit price per customer.

The current Omnichat channel conversion rate is about 10%, which is several times the average of the entire site.

Use on-site messages to enhance SEO traffic conversion rate
Dr. Xie Mingjun, the founder of Data Medical, had already been deeply involved in the skin care community before establishing the brand and was keen on sharing relevant professional knowledge. After the establishment of Data Medical, the brand still continued this original intention of sharing professional knowledge based on thesis research on the blog.