The second step is to target customers who enter the shopping cart page, and then use the information about free shipping activities to nudge them. Because it is during a large-scale event,, so the visit conditions can be set to visit more than 1 time for 10 seconds.
Use two steps to strengthen customers’ incentives to order now.
"The effect of Double 11 was better than expected. The official website only lowered the shipping fee threshold. When the threshold for entry was lowered, many customers thought they could give it a try or russia email list repurchase early. The results were very good." A marketing partner said that on-site marketing allowed for scheduled activities Conversion rates are better.
Chatbots handle customer service across all channels in a unified manner
We further asked how Lao Ma Noodles handles the customer service problems caused by the high conversion rate. Because there is an official website, distribution, export sales, and even physical stores, customer service must have a lot to do.
"The chatbot is very helpful in this regard." Because in the past, customer service staff had to go to LINE / FB / official website to switch between various channels to reply, which was a waste of time. Now Omnichat integrates all channels in one message center, and also has an APP that can respond instantly using mobile phones, so customers' needs can be solved quickly.
we hope to have more exposure opportunities
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